Creative Clinic support

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This field is for validation purposes and should be left unchanged.

Is your website down?(Required)

Yes

Do you consider your request as:

An issue (i.e. hack, break, security breach)

Something isn't right (design gone wonky, CMS not working, form not submitting)

Quick fix (i.e. a small content change, fix a page error, can't work something out)

Little win (i.e. a small change to improve a page, content tweak, style amend)

New feature or design change

Do you have a Support Level Agreement (SLA)?(Required)

I have an agreed SLA

I have (at least 2) pre-purchased hours

I do not have an agreed SLA

Have you purchased any pre-paid hours?(Required)

I have (at least x1) pre-purchased hours

I have ongoing retainer hours to use

I do not have any pre-purchased or retainer hours available

Your name(Required)

Your email(Required)

Your phone

Company

Website URL(Required)

If possible use the full URL of where the issue occurred

Short description of issue / request(Required)

Detailed description of the issue / request(Required)

Please include as much detail as possible to help us understand.

Upload screenshots to help us understand

Drop files here or

Accepted file types: jpg, png, pdf, jpeg, Max. file size: 8 MB, Max. files: 4.

Cache cleared confirmation(Required)

Sometimes problems with your site may occur due to caching issues only seen by you in your own browser, especially when using and editing your site frequently. We advise before submitting your ticket that you try clearing your cache with a hard refresh (hold shift and press refresh on the page you are having issue) or using an incognito or private window to create a clean session.

Tick here to confirm you tried clearing the cache of your browser

One-time support fix

Price:

Quick fix or Little win

Price:

Subtotal

£ 0.00

VAT

£ 0.00

Total

New feature or design change

Once you submit the form, we will contact you with an estimate for your new feature or design change request and to agree next steps.

Terms and conditions(Required)

I confirm that I agree to the terms and conditions

Debit / Credit Card payment

Card Details

Cardholder Name

I would like to pay by(Required)

Debit/Credit card

Invoice me

Once you submit the form, we will contact you with regarding the next steps.

Welcome to our website support page

Please use our support form below to submit a website ticket to our team

New feature or design change