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Support

WordPress website Service Level Agreements (SLA)

Flexible Website Service Level Agreements (SLA) to meet your needs and guarantee peace of mind

At WPCTO, we offer comprehensive Service Level Agreement (SLA) packages designed to provide peace of mind and ensure the smooth operation of your website. Our SLA packages—Bronze, Silver, and Gold—cover a range of services including issue resolution, maintenance updates, and support, tailored to your specific requirements.

Our SLA packages include:

  • Bronze level: ideal for basic support needs, including 2 maintenance updates per year and issue resolution within 12 hours.
  • Silver level: perfect for growing businesses, offering 4 maintenance updates per year and issue resolution within 6 hours.
  • Gold level: comprehensive support with 12 maintenance updates per year and issue resolution within 3 hours for critical issues.

Why choose our SLA packages?

  • Prompt issue resolution: guaranteed response times based on your chosen package to ensure minimal downtime.
  • Regular maintenance: scheduled updates to WordPress, plugins, and security features to keep your site running optimally.
  • Priority support: access to our expert support team during business hours, ensuring your issues are addressed promptly.
  • Data protection: backup and restoration services to safeguard your data and recover your site swiftly in case of issues.
  • Cost-effective: competitive pricing with options to pay annually or monthly, providing flexibility and value.
  • Tailored solutions: packages designed to meet the varying needs of small businesses to large enterprises.
  • Expert team: access to a dedicated team of WordPress experts with extensive experience.
  • Additional services: option to purchase additional support hours for tasks outside the SLA scope.
  • Transparency: clear terms and conditions, with all fees and services detailed upfront.
  • Customer satisfaction: proven track record of satisfied clients benefiting from our comprehensive support services.
"Our Gold SLA package with WPCTO has been a lifesaver for our business. Their prompt response and regular maintenance keep our website running smoothly, allowing us to focus on our core operations."
Sarah Lancaster, eCommerce Manager

At WPCTO, we're committed to eradicating poorly managed and unsupported WordPress sites. Our comprehensive services include expert consultancy and advice, covering all aspects of WordPress, from its core ecosystem to associated servers and email systems. Whatever your needs in the WordPress realm, we've got you covered.